{"id":3886,"date":"2023-01-29T17:04:02","date_gmt":"2023-01-29T17:04:02","guid":{"rendered":"https:\/\/www.adenes.eu\/putting-the-customer-at-the-center-of-our-strategic-and-operational-decisions\/"},"modified":"2023-04-26T07:38:18","modified_gmt":"2023-04-26T07:38:18","slug":"putting-the-customer-at-the-center-of-our-strategic-and-operational-decisions","status":"publish","type":"post","link":"https:\/\/www.adenes.eu\/en\/putting-the-customer-at-the-center-of-our-strategic-and-operational-decisions\/","title":{"rendered":"Placing the customer at the center of our strategic and operational decisions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3886\" class=\"elementor elementor-3886 elementor-1613\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75dc16a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75dc16a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-261fb524\" data-id=\"261fb524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-118f2755 elementor-widget elementor-widget-text-editor\" data-id=\"118f2755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">In a sector where customer satisfaction has long been neglected in favor of technicality, it now seems essential to us to place the customer back at the center of our organization&#8217;s strategic and operational decisions in order to bring him the serenity promised by our Group&#8217;s values. This is all the more important in a sector which, although emotionally very rich due to the very nature of the disaster, paradoxically still transmits very little.<\/p>\n<p style=\"font-weight: 400;\">Our ambition was therefore to completely rethink our customer approach, which guarantees our long-term success. Since 2018, we have completely refocused and rebuilt ourselves around the customer, and aligned&nbsp;our structures, governance and management around that same goal.<\/p>\n<p style=\"font-weight: 400;\">We believe that managing a claim is a crucial moment of truth in the life of the insured, and that it must imperatively be transformed into a moment of satisfaction.<\/p>\n<p style=\"\"><span style=\"font-weight: 400;\">Even if the customer experience depends on several factors, customer culture is a very good lever to offer a quality experience, and therefore needs to be anchored in the minds of each of our employees, so that they are proud to spread it<\/span>. Without employee engagement, there can be no good customer experience, and everyone has a role to play in optimizing it, whether they are in direct contact with the customer or not.&nbsp;<\/p>\n<p style=\"font-weight: 400;\">We also aim to implement a major technological innovation each year, drawing on best practices developed elsewhere, regardless of the sector of activity. We consider them to be fundamental to our ability to reinvent ourselves, to offer a customized service to each customer and to fully satisfy them.<\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Our actions have been rewarded by the media Relation Client Mag, which awarded us the gold medal for the Customer Relations 2021 prize in the internal transformation category.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f15e78 elementor-widget elementor-widget-button\" data-id=\"8f15e78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.adenes.eu\/en\/news\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to news<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In a sector where customer satisfaction has long been neglected in favor of technicality, it now seems essential to us to place the customer back at the center of our organization&#8217;s strategic and operational decisions in order to bring him the serenity promised by our Group&#8217;s values. This is all the more important in a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-3886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Placing the customer at the center of our strategic and operational decisions - Adenes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adenes.eu\/en\/putting-the-customer-at-the-center-of-our-strategic-and-operational-decisions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Placing the customer at the center of our strategic and operational decisions - Adenes\" \/>\n<meta property=\"og:description\" content=\"In a sector where customer satisfaction has long been neglected in favor of technicality, it now seems essential to us to place the customer back at the center of our organization&#8217;s strategic and operational decisions in order to bring him the serenity promised by our Group&#8217;s values. 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